Privacy policy

Privacy Policy

Effective Date: [DATE]

Welcome to OneNest . Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase from our store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

When you place an order or interact with us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment gateways)
Order history

B. Non-Personal Information

We may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website

This information helps us improve our website and customer experience.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and updates
Provide customer support
Improve our website, products, and services
Send promotional emails (only if you opt-in)
Prevent fraud and enhance security
Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Remember your preferences
Enable essential website functionality
Analyze website traffic
Improve user experience

You may choose to disable cookies through your browser settings. However, some features of the website may not function properly without cookies.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics providers
Email marketing platforms
Analytics services (such as Google Analytics)

These third parties only receive the information necessary to perform their services and are obligated to protect your data.

Please note that payment information is processed securely by third-party payment providers and is not stored on our servers.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security but take all reasonable precautions to safeguard your information.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, or accounting requirements
Resolve disputes and enforce agreements

7. Customer Rights (Under Indian Law)

In accordance with applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023, where applicable), you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Withdraw consent for marketing communications
File a complaint with the appropriate authority

To exercise these rights, please contact us at the details provided below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.