Refund policy

Return & Refund Policy

Effective Date: 02-01-2026

At OneNest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below for complete details.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be returned within [3 DAYS] from the date of delivery.
The product must be unused, unworn, and in its original condition.
The item must be in its original packaging with all tags, labels, and accessories included.
Proof of purchase (order number or invoice) is required.

We reserve the right to reject returns that do not meet these conditions.

2. Return Process

To initiate a return:

Email us at shop.onenest@gmail.com with your order number and reason for return.
Our support team will review your request and provide return instructions.
Once approved, you must ship the product back as per the instructions provided.

Returns sent without prior approval may not be accepted.

3. Refund Process and Timing

Once we receive and inspect your returned item:

You will be notified of approval or rejection of your refund.
If approved, the refund will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method used at checkout.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges for:

Incorrect items received
Defective or damaged products
Size replacements (if applicable and subject to availability)

To request an exchange, please contact shop.onenest@gmail.com within [3 DAYS] of receiving your order.

If the requested replacement is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

Notify us within [3 DAYS] of delivery.
Provide clear photos or videos showing the issue.

Once verified, we will arrange:

A replacement at no additional cost, OR
A full refund, including shipping (if applicable).

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable”
Used or damaged items (not caused during shipping)
Perishable goods (if applicable)
Personal care items for hygiene reasons
Customized or personalized products

7. Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will bear the return shipping cost.
For all other returns, customers may be responsible for return shipping charges unless stated otherwise.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.