Terms of service

Terms of Service

Effective Date: 02-01-2026

Welcome to OneNest (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

You must be at least 18 years old to use our services.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without prior notice.
We reserve the right to correct pricing errors at any time.
Payment must be made through approved payment methods available at checkout.
Orders will not be processed until full payment is received.

In the event of a pricing or payment processing error, we reserve the right to cancel or refuse the order.

3. Product Descriptions

We strive to ensure that product descriptions, images, and specifications are accurate and up to date. However:

We do not warrant that product descriptions or other content are error-free, complete, or current.
Minor variations in color, size, or appearance may occur due to screen settings or manufacturing updates.

If a product received does not match its description, your remedy is subject to our Returns and Refunds policy below.

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspected fraud or unauthorized transactions

If your order is canceled after payment has been processed, a refund will be issued in accordance with our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within 7 BUSINESS DAYS.
Delivery timelines are estimates and may vary depending on location and courier services.
We are not responsible for delays caused by courier companies, natural disasters, government actions, or other events beyond our control.
Customers are responsible for providing accurate shipping details.

Risk of loss and title for products pass to you upon delivery.

6. Returns and Refunds

Returns and refunds are subject to our official Return & Refund Policy.

General conditions include:

Return requests must be initiated within the specified return window.
Products must be unused and in original packaging unless defective.
Refund timelines may vary depending on payment method and banking processes.

We reserve the right to refuse returns that do not meet our policy requirements.

7. Prohibited Uses

You agree not to use the website:

For any unlawful purpose
To violate any Indian laws or regulations
To infringe upon intellectual property rights
To transmit malware, spam, or harmful code
To attempt unauthorized access to our systems
To engage in fraudulent transactions

Violation of these terms may result in termination of access and possible legal action.

8. Intellectual Property

All content on this website—including logos, text, graphics, images, product listings, and design—is the property of OneNest and protected under applicable intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

OneNest shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim shall not exceed the amount paid by you for the product in question.

We do not guarantee uninterrupted or error-free website operation.

10. Indemnification

You agree to indemnify and hold harmless OneNest, its owners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from:

Your misuse of the website
Your violation of these Terms
Your breach of applicable laws

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, India.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page with an updated “Effective Date.”

Continued use of the website after changes constitutes acceptance of the revised Terms.